Work  /  Healthcare

Memorial Hospitals Group / Rememore

International patient acquisition across thirteen hospitals and a health tourism brand.

Thirteen hospitals, patients arriving from dozens of countries, and procedure values that differ by an order of magnitude.

01Difficulty

What made it hard.

One enquiry is not one enquiry

A hair transplant enquiry and a surgical enquiry are different businesses sharing one account. Blend them and you buy the cheap one.

Language and territory are not the same variable

One language spans markets with very different price expectations.

A regulated category

Getting a claim wrong does not cost you a campaign. It costs you the account.

02Approach

What we did.

03Measurement

What we watch.

The numbers this account is actually judged on.

04Results

On results.

We do not publish client numbers. In a regulated category we are careful about what gets said in public at all, which includes what we say about our own work. Ask on a call and we will go through it properly.

05More

Other work.

Tell us where you are trying to get to.

Bring the two year picture, not this quarter's fire. You get a straight view on what has to happen first, and roughly what it costs.

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